etoro原油指数ETF报价停盘30分钟，导致我损失15000美金

anonymous

published in 2020-05-23 11:48:07

[Complaint number]:	5212
[Complaint object]:	[e投睿eToro]
[Requirements]：	全额退款
[Amount involved]:	15000.0$
[Complaint progress]:	Replied

e投睿eToro Reply 2020-05-23 18:17:36

You are receiving this message because you sent an email to the support@etorocs.zendesk.com address, which is no longer in use.

If you have experienced a problem or have a question, please visit our Help Page at http://www.etoro.com/help/.

Best regards,
eToro Customer Service

FxGecko Customer Service Center Waiting for the broker to process 2020-05-23 13:52:54

Contacted the broker e投睿eToro

FxGecko Customer Service Center Approved 2020-05-23 13:52:52

anonymous Create a complaint 2020-05-23 11:48:07

自2018年以来我一直是etoro客户。之前我遇到过很多问题，这造成了1万美元的损失，但是我并没有为此感到烦恼。etoro给了我一些补偿。就我而言，这是一次学习经历。

但是，最近却遇到很无耻的事情。当我想平仓时，eToro在4月21日关闭了市场30分钟，这已经报告给etoro，他们仍然没有提供任何回复。

我在1.5天内收到了我的客户经理的电话，他答应提供解决方案，但现在他不回复我的电子邮件。

这是etoro与雅虎财经的实际图表比较。

eToro在5月10日和5月11日清算了我的账户，说该账户低于信用额度。我要求客户经理回电，该经理在一周前通过电话确保我不会在没有事先通知的情况下清算该帐户。我要求一个解释，他没有解释。我敦促用全部资金退还我的帐户（帐户余额：15,000美元）。

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