京东售后严重超时，客服服务态度极差。

anonymous

published in 2022-06-03 23:41:56

[Complaint number]:	8202
[Complaint object]:	[京东金融]
[Requirements]：	快速将手机修好寄回，或更换，提供合理补偿。
[Amount involved]:	5298.0$
[Complaint progress]:	处理中

FxGecko Customer Service Center Waiting for the broker to process 2022-06-04 14:54:05

Contacted the broker 京东金融

FxGecko Customer Service Center Approved 2022-06-04 14:53:58

anonymous Create a complaint 2022-06-03 23:41:56

手机于4月9日寄出进行售后服务，咨询客服售后时间客服回复15至30个工作日，但实际时间早以远超对方给出的所需时间，期间多次致电客服对方常常不接电话导致每次与对方客服沟通我均需要打5到10次电话对方才接通且每次均说需要15至30个工作日，并且说询问上级对我给出解决方案并回电，实际并未回电给我解决方案，5月23日客服对我说还需要5到6天可以将手机寄回，实际到5月30日在京东app上依旧并没有物流信息的更新。维修时间远远超出对方最初所给与我的大概时间，导致我再次期间无手机可用被迫购买备用机维持日常需要。我需要京东快速将手机修好并寄回，且对我售后期间造成的损失进行赔偿，或给与我合理的解决方案。客服对我保证两天内回电后，不光没有回电在我打去电话后态度极其恶劣，其中包括但不限与：长时间按拒绝与我讲话，主动挂我电话，由于一直是同一个人与我通话所以我怀疑刻意不接我电话每次都要打很多次电话才接通，同时一直不给我解决方案并且一直对我说各种拖延的话术。

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