axi私自扣除提前咨询确认好的隔夜费和赠金故意导致爆仓,随后行情向着客户有利的方向走
[Complaint number]: | 7295 |
[Complaint object]: | [AxiTrader] |
[Requirements]: | 全额退款 |
[Amount involved]: | 0.0$ |
[Complaint progress]: | 处理中 |
Contacted the broker AxiTrader
1:12月21号开始操作了原油,第二天看到他们的隔夜费多单是-23个点,空单是20个点,所以专门咨询了平台官网的客服,客服说这个过夜费是正常的(有MT4软件隔夜费显示截图和咨询客服的截图)2:确定了隔夜费正确后,12月22我就又开了原油空单,并且一直持仓到1月4号总共有14天时间
3:1月4号,平台私自把隔夜利息和赠金全部扣掉,导致账号在原油的高位直接爆仓,随后原油开始爆跌
4:联系平台,平台说原油隔夜费他们设置错了,所以要扣除(我操作了半个月的原油他们都没有就意识到错误,刚好在原油新高扣掉可以爆仓的时候意识到了,这半个月内任何时候扣掉都不会爆仓,只有1月4号这天,会有这么巧合的事吗?)
5:先退一步来讲,就算他们设置错了,也完全是他们自己的问题,他们这种错误严重影响到了我的操作判断(别的品种我一般都是轻仓的短线操作,就是因为客服说隔夜费收取的是正常,所以才在原油上下了比较重的单子准备做中线)
6:官网客服说的话难道当时让我不相信?提前问不说错误,半个月后再以错误为由扣款让客户爆仓,这和诈骗有什么区别?
Although FxGecko is not a market supervision department, it is not binding on the foreign exchange platform, but when more and more people know about FxGecko, more and more people leave their complaints records on FxGecko , more and more people go to FxGecko to check before consumption, then FxGecko will be more and more valued by foreign exchange platforms, so as to actively deal with the above complaints.
Of course, some foreign exchange platforms can no longer operate by themselves, delaying refunds, no matter how foreign exchange investors complain on FxGecko, the foreign exchange platform will not have any feedback. But the more people complain, the more they can remind other foreign exchange investors not to be deceived.
Forex complaint black platform is on FxGecko. FxGecko, a complaint and rights protection platform that safeguards foreign exchange rights and actively fights for the weak.
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客服的截图呢