axi私自扣除提前咨询确认好的隔夜费和赠金故意导致爆仓，随后行情向着客户有利的方向走

anonymous

published in 2021-01-18 10:40:27

[Complaint number]:	7295
[Complaint object]:	[AxiTrader]
[Requirements]：	全额退款
[Amount involved]:	0.0$
[Complaint progress]:	In the processing

FxGecko Customer Service Center Waiting for the broker to process 2021-11-30 09:18:50

Contacted the broker AxiTrader

FxGecko Customer Service Center Approved 2021-11-30 09:18:48

anonymous Create a complaint 2021-01-18 10:40:27

1：12月21号开始操作了原油，第二天看到他们的隔夜费多单是-23个点，空单是20个点，所以专门咨询了平台官网的客服，客服说这个过夜费是正常的（有MT4软件隔夜费显示截图和咨询客服的截图）2：确定了隔夜费正确后，12月22我就又开了原油空单，并且一直持仓到1月4号总共有14天时间
3：1月4号，平台私自把隔夜利息和赠金全部扣掉，导致账号在原油的高位直接爆仓，随后原油开始爆跌
4：联系平台，平台说原油隔夜费他们设置错了，所以要扣除（我操作了半个月的原油他们都没有就意识到错误，刚好在原油新高扣掉可以爆仓的时候意识到了，这半个月内任何时候扣掉都不会爆仓，只有1月4号这天，会有这么巧合的事吗？）
5：先退一步来讲，就算他们设置错了，也完全是他们自己的问题，他们这种错误严重影响到了我的操作判断（别的品种我一般都是轻仓的短线操作，就是因为客服说隔夜费收取的是正常，所以才在原油上下了比较重的单子准备做中线）
6：官网客服说的话难道当时让我不相信？提前问不说错误，半个月后再以错误为由扣款让客户爆仓，这和诈骗有什么区别？

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