XM盈利不让出金

FG_90000886

published in 2024-03-16 11:59:10

[Complaint number]:	10346
[Complaint object]:	[XM.com]
[Requirements]：	全额退款,退还本金
[Amount involved]:	8600.0$
[Complaint progress]:	已回复

FG_90000886 Supplementary complaint 2024-03-23 17:09:50

XM平台随便就发了这个邮件通知我账户与之前违反客户协议被终止相关联，我就这一个账户，也才刚接触XM平台一个星期，哪来什么其它账号相关联。你们平台既然说我的账户与哪个账户违反客户协议被终止相关连，请你们平台提供证据证明一下。把证据拿出来给广大网友一起来评判。而不是你们平台随便说个理由就强制扣除我8600美金。

XM.com Reply 2024-03-22 18:50:34

您好，首先感谢您选择XM和对我们的支持！

关于您账户29104910投诉的问题，我们第一时间进行核实查看，经核实，由于您之前已有通过邮件反馈您的问题，平台已以邮件形式为您回复说明，具体需烦请您以3月18日邮件说明内容为准。

最后再次感谢您对XM的理解和支持！

致谢

FxGecko Customer Service Center Waiting for the broker to process 2024-03-16 14:10:10

Contacted the broker XM.com

FxGecko Customer Service Center Approved 2024-03-16 14:10:02

FG_90000886 Create a complaint 2024-03-16 11:59:10

本人XM账号29104910在3月8日充值4440U在XM平台做黄金理财爆仓亏完了，3月10号又充值3630U继续做黄金理财，开始盈利账户上有12000多U，3月13号申请取5000U出来被平台拒绝，平台随便发个邮件以我违法客户协议强制扣除我所有盈利8600U，只退还我3630U。发邮件投诉也没有回复，我发邮件说我要投诉，结果平台怕我留下证据把我账户账号和交易充值记录全部删除了，让我没有证据投诉平台这种强盗行为。也没有提供证明我到底违反什么协议，就强制清除我8600U，我亏钱都不说我账户有问题，我刚盈利就说我有问题。只愿意退还我后面充的3630U.

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