Things to do after you got scammed

If you encounter a scam broker or exchange, FxGecko recommends that you take the following actions as soon as possible.

✔1. Immediately save all evidence such as all trades, money transfer addresses, wallet addresses, their website information, all your correspondence with them, emails, etc.

✔2.Contact your bank or credit card company and report the scam to them and ask if they can recall the funds.

✔3.Report the scam to your local police and ask for help.

✔4.Report the scam to the exchange where you purchased the cryptocurrency (e.g. Binance, Coinbase Wallet, etc.)

✔5.File a complaint on FxGecko APP and share details about what happened. After submitting your complaint, FxGecko will send your complaint issue to the broker or exchange you are complaining about for a solution; as well as tell you which law enforcement agencies you can report the scam to; and expose the scam to warn others not to be scammed. Remember to provide...

A. Their company name/website.

B. Your country/region.

C.Your account number.

D. The amount they owe you.

E. The email response of their refusal of your withdrawal request.

F. What conditions must be met in order to make a withdrawal.

Be careful to edit out your private information and do not post your contact details publicly. 

Reminder: Don't trust individuals or organisations who claim to be able to get your money back - they may be selling hope and scamming you again. This is especially true if they ask you to pay in advance, which is a "recovery scam".

How to file a complaint on FxGecko?

You can submit a complaint on FxGecko APP, open the APP and click "Post Complaint", fill in the complaint information as required and submit it.

FxGecko reminds you that you should always be cautious when you come across investment opportunities that promise high returns with little or no risk. These are likely scams.

You should "ask, check and confirm" before investing.

You can check the regulatory licenses, security scores, customer complaints and other information about global trading platforms at FxGecko to avoid any potential scams.

Click here to recognize common investment trading scams to avoid being scammed.

Click here to see how to check if a broker is safe and what to do if you encounter a scam broker.