Complaint details

withdrawal denied
[Complaint number]: 9420
[Complaint object]: [摩嘉国际MogaFX]
[Requirements]: Immediate withdrawal
[Amount involved]: 2200.0$
[Complaint progress]: In the processing
FxGecko Customer Service Center Waiting for the broker to process 2023-04-01 17:01:58

Contacted the broker 摩嘉国际MogaFX

FxGecko Customer Service Center Approved 2023-04-01 17:01:56
FG_90000007 Create a complaint 2023-04-01 06:08:31

monthly statement shows my balance of around 2300 USD. they modified my account form so that i can’t enter a withdrawal amount anymore. customer support doesn’t react of course.

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  • Fxgecko Published in 2023-04-03 11:23:41

    Hello, FxGecko has sent your complaint issue to MogaFX and is waiting for their response.

    FxGecko recommends that you keep evidence of all your trading records, deposit and withdrawal records, their company information, your correspondence with them, etc.

    If they still fail to resolve your withdrawal problem, you can submit a complaint against MogaFX to the following regulatory bodies:

    1.Australian Securities and Investments Commission (ASIC)

    2.Financial Markets Authority - New Zealand (FMA)

  • FG_90000007 Published in 2023-04-01 06:10:15

    Upload of screenshots didn’t work properly

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