2022.11.23晚上21:30数据公布后瞬间滑点10个点，导致订单平仓

MT_90010231

published in 2022-12-05 23:09:40

[Complaint number]:	9178
[Complaint object]:	[山海证券ZFX]
[Requirements]：	赔偿损失
[Amount involved]:	0.0$
[Complaint progress]:	Replied

山海证券ZFX Reply 2022-12-12 09:36:29

您好，您来信反馈此客户的问题，平台已收悉，针对客户所提及的内容，我司回复如下：

有关客户的疑虑，这里为您说明，当时客户的两个订单为空单，而客户的设置的止损是低于开仓价格，因此若当时没有出现异常报价，客户的订单也是会在2022-11-23 13:34 触发止损。而当前客户的订单因报价异常平仓在低于止损价格，为正滑点（滑点产生在对客户有利的方向），增加了客户的盈利。

如有任何疑问请随时联系我们，祝您生活顺心！

ZFX山海证券客诉部 (188)
官方网站: www.zfx.com
在线客服: 《点我进入》

FxGecko Customer Service Center Waiting for the broker to process 2022-12-06 08:36:12

Contacted the broker 山海证券ZFX

FxGecko Customer Service Center Approved 2022-12-06 08:36:11

MT_90010231 Create a complaint 2022-12-05 23:09:40

2022.11.23晚上21:30数据公布后瞬间滑点10个点，导致订单平仓，本该盈利10个点的订单在不是止损点位强制止损。附图第三幅黑色页面为其他平台同时间的报价。

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