正常行情时间止损成交在不存在的价格

[Complaint number]: 6351
[Complaint object]: [浦汇FxPro]
[Requirements]: 赔偿损失
[Amount involved]: 1632.5$
[Complaint progress]: In the processing
FxGecko Customer Service Center Waiting for the broker to process 2021-03-08 09:49:33

Contacted the broker 浦汇FxPro

FxGecko Customer Service Center Approved 2021-03-08 09:49:31
anonymous Create a complaint 2021-03-08 09:03:20

1月29日,本人us30空单设置止损13000.4,后止损在13027.41,导致额外损失810美元,向客服投诉后说是市场深度原因。3月4日再次发生此种情形,us30多单设置在12653.22,成交在13636.77,导致额外损失822.5美元。我对市场深度的解释不认可,止损成交时市场波动不大,点差未变化,日常下单时市场价即时单从未有过因为市场深度不够无法成交,其他平台也未见此类情形。要求退还损失1632.5

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1comment

  • MT_82368868 Published in 2021-09-18 19:56:53

    平台装了滑点插件

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