Recently, a number of investors have complained about the problem of losing money due to the inability to deposit funds in time.
According to the complaint of FOREX.com customer, the customer intended to deposit funds to cover his position when the market was rising in order to prevent his account from bursting, but he could not access the official website of this trading platform to deposit funds properly, which eventually led to a loss. The investor requested the trading platform to compensate him.
Complaint details: https://www.fxgecko.net/en_US/complaint/9539.html
A customer of FXTRADING also encountered a similar problem, when he wanted to deposit, FXTRADING's deposit channel but could not deposit and eventually caused a loss, the customer asked FXTRADING to compensate for the loss but FXTRADING never replied and dealt with the customer's problem.
Complaint details: https://www.fxgecko.net/en_US/complaint/9544.html
In response to investors' complaints, we can analyze from the perspective of IT technology to see if it is possible for the trading platform to block the investor's deposit channel when he is about to blow up his position.
Suppose the investor (hereinafter referred to as CC) account is about to burst, this burst alert will be notified to the CC trading account, the investor can receive real-time, this must be understood by every trader.
At the same time, the trading platform can also see the CC account is about to blow up, as well as information about the investor.
So, when the trading platform knows that CC's account is about to burst, is it possible to send instructions to the website to invalidate this investor's deposit operation on the website?
From a technical point of view, this is very easy to achieve. Just send the CC information to the website's back office technicians and set the "Deposit" button to be invalid.
So, if there is a trading platform where an investor who is about to blow up his position wants to make a deposit, but when he clicks on "Deposit" on the website it does not work, it is possible that the platform has been "set up".
However, if the click on "deposit" is effective, and there is information on the deposit channel, you can achieve the deposit, but because of the "time difference" problem, the investor did not deposit funds immediately to the account and cause a blowout, it has nothing to do with the trading platform.
Therefore, investors can record (video) the deposit process on the trading platform's website and click on the "Deposit" button to see if it works, so as to determine whether the trading platform is "malicious" in interfering with the investor's deposit, and whether it needs to compensate the investor's losses.
Do you know this method?
In addition, FxGecko recommends that you keep your transaction records and account information regularly and promptly during your trading period to avoid losing valid evidence if your records are deleted in case of problems.
If you encounter any suspicious trading platforms or trading problems, you can file a complaint in the FxGecko app for help.
When you are choosing a forex broker or other trading platform, be sure to do your due diligence. You can check the trading platform's regulatory license, ratings, customer complaints, customer reputation, risk tips and other information on the FxGecko APP.
Avoid trading platforms with low ratings, unregulated, and poor customer reputation.
Click here to recognize common investment trading scams to avoid being scammed.
Click here to see how to check if a broker is safe and what to do if you encounter a scam broker.
