故意爆仓,退钱

[Complaint number]: 9625
[Complaint object]: [山海证券ZFX]
[Requirements]: 要求黑平台返还所有充值金额
[Amount involved]: 469000.0$
[Complaint progress]: 已回复
anonymous Supplementary complaint 2023-08-30 15:39:01

登记的办公地址是空的,根本没有人,完全就是一伙骗子搭的平台。

anonymous Supplementary complaint 2023-07-20 10:10:43

投诉之后,大家还是立刻报警或法院起诉吧,他们的处理就是拖着不处理。

anonymous Supplementary complaint 2023-06-17 16:00:45

先是3天登不了个人中心故意爆仓23598.82美金,然后问赔偿1044.19美金同不同意?即使不把所有充值的钱拿回来,因为平台原因爆仓的金额也该全部赔偿吧?真真正正的黑平台,投诉都走不通,非得启动法律程序把黑平台查了才能拿回损失?

山海证券ZFX Reply 2023-06-14 19:20:27

感谢您一直以来对ZFX山海证券的支持,有关您的个案,已经正进行内部的跟进程序了,会尽快给您回复。谢谢您的谅解!

anonymous Supplementary complaint 2023-06-08 10:28:31

MT4账户:863589 朱皇鹏 回复和25号就发了的邮件一模一样,给大家看看,这就是山海证券的处理:

山海证券ZFX Reply 2023-06-08 09:17:48

尊贵的客户:

您好,感谢联系ZFX,您的来信平台已收悉。请协助联系此客户提供姓名以及MT4账户号码,以便客服收到后可反馈至相关部门协助后续处理,特此邮件通知您。

为了增进我司的服务品质,稍后您将会收到一份服务调查问卷。希望您能抽出宝贵的时间为我们进行反馈。

    如有任何疑问请随时联络在线客服。感谢您对ZFX山海证券的支持,祝您生活顺心!

FxGecko Customer Service Center Waiting for the broker to process 2023-06-07 18:53:41

Contacted the broker 山海证券ZFX

FxGecko Customer Service Center Approved 2023-06-07 18:53:39
anonymous Create a complaint 2023-06-07 15:33:23

一连反应了3天,网址打不开,后台个人中心无法登录,无法进行充值,要求解决,可是不管是在线客服,还是邮件和客户经理,3天来回复都是换浏览器试试,将客服说的所有浏览器都下载了一遍也没登录进去,无法及时充值,最终于5月25日导致部分订单爆仓,爆仓金额达到23598.82美金,要求平台承担爆仓订单的损失。可是5月25日当天找平台之后,平台就一直收到反馈,相关部门会尽快排查,然后10多天过去了再怎么问都是这句回复,根本不提赔偿的事,只是在爆仓之后一个多小时给了一个可以登录的新网址。由此认识到,这完全是一个黑平台,因此要求山海证券退还所有的充值金额66050美金,约人民币469000元。

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