手柄与主机的蓝牙功能有问题严重影响用户使用体验,产品质量有问题

[Complaint number]: 9616
[Complaint object]: [銳佳國際(香港)有限公司]
[Requirements]: 在GAME JOY海外官方旗舰店购买Switch三天后主机模式下手柄断联
[Amount involved]: 1810.37$
[Complaint progress]: 处理中
FxGecko Customer Service Center Waiting for the broker to process 2023-06-06 11:47:53

Contacted the broker 銳佳國際(香港)有限公司

FxGecko Customer Service Center Approved 2023-06-06 11:46:29
MT_90024742 Create a complaint 2023-06-06 09:46:49

在购入switch三天后,插入卡带进行主机模式的游玩发现,右手柄在主机模式下距离30厘米不到就会发生断连 信号延迟等情况,协商退货退款无果,要求寄回维修,根据《消费者权益保护法》第二十五条,switch可以适用于七天无理由,商家在有视频证实产品确实有问题的情况下还是不予退换,如果寄回维修,我的权益将无法得到保障,商家会用完好的机器进行拍照测试维修,我购买的机器是否会被更换零件等操作,我均无从得知。

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