申請出金後被鎖定帳戶

[Complaint number]: 9579
[Complaint object]: [Capital.com]
[Requirements]: 全額退款
[Amount involved]: 10966.0$
[Complaint progress]: 处理中
FxGecko Customer Service Center Waiting for the broker to process 2023-05-25 15:33:22

Contacted the broker Capital.com

FxGecko Customer Service Center Approved 2023-05-25 15:33:21
FG_90000708 Create a complaint 2023-05-25 14:54:38

本人於4/23入金1000美金至MT4帳戶:127667,在交易後於5/6申請出金1900及9066兩筆,申請出金後capital.com不僅沒處理我的出金申請,並且鎖定我的帳戶

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2. Without authorization, any reprinting of this platform case is prohibited, and offenders will be investigated for legal responsibility.To protect rights, go to FxGecko>
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Although FxGecko is not a market supervision department, it is not binding on the foreign exchange platform, but when more and more people know about FxGecko, more and more people leave their complaints records on FxGecko , more and more people go to FxGecko to check before consumption, then FxGecko will be more and more valued by foreign exchange platforms, so as to actively deal with the above complaints.
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1comment

  • Fxgecko Published in 2023-05-26 12:00:22

    您好,FxGecko已将您的投诉问题发送给Capital.com,正在等待他们的回复。

    FxGecko建议您保存所有交易记录、出入金记录、他们的网站信息、您与他们的通信记录等证据。

    然后您可以继续和Capital.com沟通出金问题,如果仍无法出金,您可以向下列监管机构提交对Capital.com的投诉:

    1.英国金融行为监管局 (FCA):
    https://www.fca.org.uk/consumers/report-scam-us

    2.澳大利亚证券和投资委员会 (ASIC)
    https://asic.gov.au/about-asic/contact-us/how-to-complain/

    3.塞浦路斯证券交易委员会 (CySEC):
    https://www.cysec.gov.cy/en-GB/investor-protection/how-to-complain/

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