投诉平台以各种理由说套利扣除了利润

[Complaint number]: 9368
[Complaint object]: [XM.com]
[Requirements]: 退还本金
[Amount involved]: 5900.0$
[Complaint progress]: Replied
MT_90011704 Supplementary complaint 2023-03-17 11:36:02

两封邮件我也发出来了,你们一个取消了我盈利订单扣除了利润,另一个亏损的订单为什么不取消?为什么不退我本金?既然扣除了我利润理应返还我本金。

XM.com Reply 2023-03-16 10:51:43

您好,首先感谢您选择XM和对我们的支持!

关于您账户6145206投诉问题,经查看平台已于2023年3月15日邮件回复到您,具体需要麻烦您以邮件内指导说明为准,谢谢。

如果您有任何疑问烦请您随时联系进入XM官方网站https://www.xmfxglobalmarket.com/cn/ ,点击右上角的【网页客服】联系客服,XM 提供周一至周五24小时在线客户支持 ,我们非常乐意为您服务。

再次感谢您对XM地支持和理解!

致谢

FxGecko Customer Service Center Waiting for the broker to process 2023-03-11 12:20:23

Contacted the broker XM.com

FxGecko Customer Service Center Approved 2023-03-11 12:20:21
MT_90011704 Supplementary complaint 2023-03-11 12:12:40

这两封邮件为两个账户对冲后收到的邮件,该平台对强制扣除盈利账户资金退还本金,而另一个账户未退还本金。两封邮件内容有所不同,这种性质纯属欺诈行为!补充日期写错了是3月10号晚上十点多

MT_90011704 Supplementary complaint 2023-03-11 12:12:39

这两封邮件为两个账户对冲后收到的邮件,该平台对强制扣除盈利账户资金退还本金,而另一个账户未退还本金。两封邮件内容有所不同,这种性质纯属欺诈行为!补充日期写错了是3月10号晚上十点多

MT_90011704 Create a complaint 2023-03-11 10:26:08

当时我咨询过客服,说不能一个账户两个子账号做对冲,于是我用两个账户做对冲,3月11号晚上十点多平台扣除了我一个盈利账户860,但是我另外一个账户亏损800多未返还本金,既然平台扣除了盈利利润,就应返还起对冲账户本金。后面咨询客户又以各种理由说不能做对冲。现要求平台退还本金。

Statement:
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2. Without authorization, any reprinting of this platform case is prohibited, and offenders will be investigated for legal responsibility.To protect rights, go to FxGecko>
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comment

5comment

  • MT_90021237 Published in 2023-03-17 15:06:14

    我也被搞过,这种对赌平台还是不能用,搞不过它

  • MT_90011704 Published in 2023-03-17 11:33:45

    你们邮件两封我的发出来了,一个取消了我盈利订单,一个没有取消我亏损订单,,既然扣除了我盈利那我另一个号亏损的本金也理应退给我啊!难道你们这不是霸王条款?

  • v_ECN008 Published in 2023-03-16 14:26:36

    这个平台本来就不允许获利的,特别是大额获利,当你获利的时候直接不会让你出的,做交易还是要选择银行平台,靠谱的只有银行

  • 看风景的人 Published in 2023-03-15 00:59:16

    这个平台也这样搞过我

    MT_90011704 Published in 2023-03-15 10:04:24

    这种平台不能对冲都是对赌平台,不能做。

    0
  • MT_90021125 Published in 2023-03-14 15:14:32

    这种情况会支付本金,只是支付周期比较长,我有客户出现过这种情况

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