FXTM平台平仓延时问题无人处理

anonymous

published in 2023-03-10 17:00:44

[Complaint number]:	9366
[Complaint object]:	[富拓FXTM]
[Requirements]：	赔偿损失
[Amount involved]:	100.0$
[Complaint progress]:	In the processing

FxGecko Customer Service Center Waiting for the broker to process 2023-03-11 12:20:00

Contacted the broker 富拓FXTM

FxGecko Customer Service Center Approved 2023-03-11 12:19:58

anonymous Create a complaint 2023-03-10 17:00:44

FXTM平台平仓延时问题无人处理
1交易账户号码；10592451
2交易订单编号；2269048369
3问题的清晰描述；1842.18点位做的0.5手多单，1842.42点位平仓，系统20秒才给我平仓，MT5服务器反应延迟。
现在交割的平仓价格1842.10，我平仓的时候1842.42是挣几十美金的，现在把有利润的订单给我变成亏损的订单。
4阁下要求的细节；
补偿
由于FXTM富拓MT5 Live01服务器问题导致客户平仓20秒问题，2023年3月3日第一时间跟客户经理（吴经理）反馈，客户经理3月6日让我发给技术部门，说是五个工作日内会给出处理方案，但是现在已经从周一等到了周五，依旧无结果；并且给客户经理发消息，就是爱答不理的态度，是店大欺客吗？2023年2月16日同样出现延迟平仓问题，导致亏损450美金，平台3月2日将赔付到账，整整14天，你们富拓在排名全网第一。就是这样服务客户的吗？客服高姿态的服务，真是让人无语，一天你很忙都不能回微信的，你们就这个服务标准吗？就这平台谁敢做，一次两次出问题，能拖死客户，客户的时间就不是时间吗？已经吧MT5日志都发给你们5天了，这次还需要核实14天吗？我要向英国金融行为监管局发出投诉，帮助客户解决问题。

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